Terms & Conditions & Refund Policy
1. Introduction
Welcome to Visualwear.studio (the „Website“). By accessing, browsing, or purchasing from this Website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern the relationship between Visualwear.studio and you, the user/customer.
2. Digital Products & Licensing
All products available on Visualwear.studio are digital assets, including but not limited to 8K digital backgrounds, textures, and 3D shapes (the „Products“).
- Upon successful payment, the customer is granted a non-exclusive, non-transferable, worldwide license to use the Products for personal and commercial creative projects.
- You may not resell, redistribute, sub-license, or share the original files with third parties.
3. No Refund Policy (Strictly Digital Goods)
Due to the digital nature of our Products, all sales are final. Once a digital file has been purchased, downloaded, or accessed, we cannot issue refunds, returns, or exchanges.
- By completing your purchase via our merchant of record (Lemon Squeezy), you explicitly acknowledge and agree that your right of withdrawal and claim for a refund is waived upon the delivery of the digital download link.
- If you experience any technical issues with downloading or opening the files, please contact us immediately at support@visualwear.com, and we will resolve the issue within 24 hours.
4. Bespoke Creative Services
For any custom requests made via our „Bespoke Creative Services“ section, individual price quotes, delivery timelines, and separate service agreements will apply and be communicated directly via email.
5. Limitation of Liability
Visualwear.studio shall not be held liable for any direct, indirect, or consequential damages resulting from the use or inability to use our digital assets.
6. Contact Us
For any questions regarding these Terms or your orders, please reach out to us at: support@visualwear.com.